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Sara Al-Otaibi
Customer Experience Lead
sara.otaibi@email.com · +966 5X XXX XXXX · Riyadh, KSA · linkedin.com/in/sample

Professional Summary

Customer experience lead with 6 years in retail and service operations. Built training programmes for 40+ staff and lifted repeat-purchase rate by 18% across three branches.

Experience

Customer Experience Lead — Nahda Retail Group — Riyadh
2023 — Present
  • Rebuilt the in-store service script, cutting average complaint handling time from 9 to 4 minutes.
  • Trained and coached 40+ frontline staff across three branches.
  • Introduced a weekly feedback review that raised satisfaction scores from 3.9 to 4.6 / 5.
Senior Sales Associate — Bayt Home Stores — Jeddah
2020 — 2023
  • Exceeded quarterly sales targets in 8 of 10 quarters.
  • Owned stock accuracy for a 2,400-SKU floor with 99.2% audit accuracy.

Education

BA, Business Administration
King Saud University
2020

Skills

Team leadership · CRM (Salesforce) · Conflict resolution · Inventory control · Arabic / English

Languages

Arabic — native · English — fluent